We first start by understanding your business requirements and then research available technology to see if your business requirements can be met by applying that technology. This is what is referred to as ATTIBA, applying technology to improve business achievement. Your voice and data network should be held accountable for delivering business results.

Telephone System Needs

Network Services

Maximizing Your Dollar

Maintenance is the core of every successful IT solution. Without a comprehensive maintenance program as a foundation the Help Desk and On Site Support are just stopgaps until the next catastrophe. Our Managed Services provide a complete solution. There is an old saying "you can pay me now or you can pay me later". Maintenance is essential to the stability of any enterprise. But maintenance alone is not enough. But no solution is complete without the On-Site staff. There is some work that needs a personal touch.

Maintenance

Daily: Virus Sweeps Spyware Sweeps Disk Integrity Check License Compliance Check Backups & Disaster Recovery Hardware Health Checks Full Patch Management and Verification Intrusion Detection (Monitoring) Application Error Alerting (Monitoring) System Error Alerting (Monitoring) CPU Performance (Monitoring) Network Policy Enforcement Email Spam and Virus Filtering (Mail Foundry)

Weekly: Disk Defragmentation Software Audit Hardware Audit Executive Report Summary Detailed Reports

Monthly: Restore Verification User Auditing

Helpdesk: Live Answer Support Helpdesk Ticket Tracking System Tier 2 & 3 Support Remote Control/Support Add/Remove Network Users Firewall Management and Changes Network Changes Application Troubleshooting Hardware Troubleshooting IP Phone System Changes/Additions Software Deployment Software Configuration Hardware Configuration

Onsite Support: Dedicated, Part Time, or Ad hoc Setup New PC & Servers Setup Phone and Data Services Rectify Hardware Issues Add/Remove Network Components

Compliance Packages: SOX (Sarbanes Oxley) HIPPA

Richard A. Manso, Zoove Corp.